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8/13/2020 - Storm Recovery Update

Storm Recovery Update for Thursday, August 13, 2020 @ 11:00am

As of this morning, the Eversource outage map indicates all major storm damage has been repaired and just under 100% connectivity within Bethel.

If your home does not have power at this point, please notify Eversource via their website or customer service line (1-800-286-2000). There may be a problem not related to storm damage.

I want to thank our team here at town hall who have been on duty or on call for pretty much 24 hours per day, providing services to town residents and doing their best to help Eversource coordinate their resources to get our town cleared of damaged wires, downed trees and get back online. This includes Tom Galliford, Emergency Operations Director, Tom Villa, Acting Director of Public Works, Eileen Earl, Director of Parks & Recreation, Bob Dibble. Assist. Director of Public Works and Superintendent of Highways and our office administrator, Dionne Craig who has been handling inbound phone calls and official communications with the community. We are very fortunate to have these dedicated people working for our community.

As most of you know, I have publicly expressed my extreme dissatisfaction with Eversource's preplanning and slow storm response, and I do not intend to let this go now that we're "back to normal." Governor Lamont has asked the state Public Utilities Regulatory Authority (PURA) to open a formal investigation into Eversource's planning and state of readiness to handle storms of this nature, and I fully support that effort. In addition, the state's Attorney General, William Tong has also announced an investigation by his office into the possibility of civil penalties against the company.

I urge all of our citizens to write to PURA at the following address and share your experiences:

                        Public Utilities Regulatory Authority

                        10 Franklin Square

                        New Britain, CT 0605

Your letters may also be emailed at

In addition, PURA will conduct a public hearing via Zoom on August 24th to hear input on Eversource's recent request for a rate increase. You may register to participate in the public hearing with this link:

Or you may submit written testimony on their request via the address or email links above. Please reference docket number 20-01-01.

Thank you, everyone, for your patience through this recovery.

Matt Knickerbocker